Refund policy

1. RETURN PERIOD AND ELIGIBILITY

Return Window: You have 30 days from the date of delivery to initiate a return for eligible items.

Eligible Items:

Items must be unused, unworn, and in original condition
Items must include original packaging, tags, and labels
Items must be free from damage not caused by defects

Non-Eligible Items:

Personalized or customized products
Intimate apparel and wellness products for hygiene reasons
Digital products and downloadable content
Gift cards and promotional items

2. RETURN PROCESS

How to Initiate a Return:

Contact our customer service team at [email] within the 30-day window
Provide your order number and reason for return
Receive return authorization and prepaid shipping label (for eligible returns)
Package items securely in original packaging
Ship items to our return center using provided label

Return Address: VitalGlowUs Returns Department
[Your return address]
[City, State, ZIP Code]

Return Shipping:

We provide prepaid return labels for defective items and our errors
Customer is responsible for return shipping costs for change of mind returns
We recommend using trackable shipping methods

3. REFUNDS AND PROCESSING

Refund Timeline:

Processing begins within 2-3 business days of receiving returned items
Refunds are issued within 5-10 business days after processing
International customers may experience longer processing times

Refund Method:

Refunds are issued to the original payment method
Credit card refunds may take 1-2 billing cycles to appear
PayPal refunds are typically processed within 24-48 hours

Refund Amount:

Full purchase price for eligible returns
Original shipping costs are non-refundable (unless our error)
Return shipping costs are deducted from refund (unless our error)

4. CANCELLATIONS

Order Cancellation:

Orders can be cancelled within 2 hours of placement
Contact customer service immediately at [email] or [phone]
Cancelled orders receive full refunds within 3-5 business days
Orders already shipped cannot be cancelled but can be returned

5. INTERNATIONAL CONSIDERATIONS

International Returns:

International customers are responsible for return shipping costs
Customs duties and taxes are non-refundable
Return processing may take 2-4 weeks due to customs clearance
We recommend purchasing shipping insurance for international returns

Currency:

Refunds are issued in the original purchase currency
Exchange rate fluctuations may affect final refund amount

6. SPECIAL CASES

Defective Products:

Report defects within 7 days of delivery
We cover all return shipping costs for defective items
Replacement or full refund provided at customer's choice

Damaged in Transit:

Report damage within 48 hours of delivery
Provide photos of damaged items and packaging
Full refund or replacement provided

Wrong Item Received:

Report within 7 days of delivery
We cover all return and replacement shipping costs
Expedited replacement when possible

7. LIMITATIONS AND EXCLUSIONS

Wear and Tear:

Items showing signs of use beyond inspection are not eligible
Normal wear from trying on is acceptable

Time Limitations:

Returns initiated after 30 days are not accepted
Exceptions made only for defective products under warranty

Seasonal Items:

Holiday and seasonal items must be returned within 14 days
Final sale items are clearly marked and non-returnable

8. DISPUTE RESOLUTION

Customer Service:

First contact: [email] or [phone number]
Response time: Within 24 hours during business days
Escalation available to management team

Alternative Resolution:

We participate in online dispute resolution platforms
Mediation services available for unresolved disputes
Compliance with FTC guidelines for fair resolution

9. LEGAL INFORMATION

Consumer Rights:

This policy does not limit your statutory consumer rights
State laws may provide additional protections
FTC regulations apply to all transactions

Warranty Information:

Manufacturer warranties remain valid
Warranty claims handled separately from returns
Warranty periods vary by product type

10. POLICY UPDATES

Notification of Changes:

Policy updates posted on website with effective date
Email notification sent to registered customers
Continued use of website constitutes acceptance of changes

Version Control:

Previous policy versions available upon request
Changes comply with applicable consumer protection laws

CONTACT INFORMATION