Shipping & Returns

Shipping Policies

✅ VitalGlowUs only ships to addresses within the U.S.
✅ The customer is responsible for handling their locker and associated costs in the Dominican Republic.

1️⃣ Shipping Destination:

  • VitalGlowUs does not ship directly to the Dominican Republic or other countries.

2️⃣ Shipping Address:

  • The customer must provide a valid U.S. address, such as their locker or residence.
  • VitalGlowUs is not responsible for incorrect addresses provided by the customer.

3️⃣ Processing Time:

  • Orders are processed within 1 to 3 business days after purchase.

4️⃣ Estimated Delivery Time:

  • U.S. (standard shipping): 2 to 5 business days.
  • Total estimated time for locker delivery: 3 to 8 business days from the date of purchase.

5️⃣ Shipping Methods:

  • We partner with USPS, FedEx, UPS, and DHL to ensure secure shipments within the U.S.

6️⃣ Order Tracking:

  • A tracking number will be sent via email once the order is shipped.

7️⃣ Customer Responsibility:

  • Once the package is delivered to the U.S. locker, VitalGlowUs has no control over its handling or any additional import costs to the Dominican Republic.
  • The customer is responsible for coordinating their shipment from the locker to the Dominican Republic.

 

Return Policies

✅ Returns can only be processed within the U.S.
✅ Returns from the Dominican Republic or other countries will not be accepted.

1️⃣ Return Request Period:

  • 7 calendar days from the delivery date at the U.S. locker.

2️⃣ Return Shipment Deadline:

  • 10 business days after the return request has been approved.

3️⃣ Conditions for Accepting a Return:

  • The product must be unused, undamaged, with tags, and in its original packaging.
  • Returns are not accepted for sale items or personalized products.

4️⃣ Return Location:

  • Returns are only accepted within the U.S.
  • The customer must return the product from their locker or any address within the U.S.

5️⃣ Return Shipping Cost:

  • The customer is responsible for the return shipping cost unless the product is defective or incorrect.

6️⃣ Refund Process:

  • Refunds will be processed once the product is received and verified in the U.S.
  • Depending on the payment method, refunds may take up to 10 business days to be reflected.

7️⃣ Cases Where Returns Are Not Accepted:

  • If the customer attempts to return a product from outside the U.S.
  • If the product has been used, damaged, or is not in its original packaging.
  • If the return request is made after the specified period.